Shipping policy

Shipping Policy

Last updated: October 14, 2026

Thank you for shopping with Split Action Media. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Custom, made-to-order, or print items (such as specialized trading cards or slabs) may require additional production time, which will be specified on the product page.

You will receive a confirmation email with a tracking link as soon as your order ships.

Shipping Methods & Estimated Delivery Times

Available shipping options and estimated delivery windows are calculated and displayed at checkout. Typical estimated delivery times after an order ships are:

Standard Domestic (Canada): 3 to 7 business days
Standard International (US & Select Countries): 5 to 14 business days

Note: Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or customs processing outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be offered on select orders as displayed during checkout.

Canadian Orders & Sales Taxes

Orders shipped within Canada are subject to applicable sales taxes (GST, PST, HST) based on the destination province. All applicable Canadian sales taxes are calculated and collected directly at checkout.

Shipping Destinations & International Taxes

We currently ship to: Canada, China, Hong Kong SAR, Japan, Philippines, Taiwan, and the United States.

International shipments outside Canada may be subject to customs duties, import taxes, and carrier brokerage fees imposed by the destination country. Any applicable import fees collected at checkout will be displayed before you finalize your purchase; otherwise, fees due upon delivery are the responsibility of the customer.

Order Tracking

Once your order ships, we will send an email confirmation containing your tracking number and carrier link. Please allow up to 24 hours for tracking details to register with the carrier.

Address Accuracy

Please verify your shipping address carefully at checkout. If you notice an error, contact us as soon as possible at info@splitactionmedia.com. We cannot guarantee address changes once an order has entered transit.

Lost, Damaged, or Delayed Packages

If your package arrives damaged or appears lost in transit, please contact us at info@splitactionmedia.com with your order number and photos (if damaged) so we can assist you with a carrier claim.

Order Changes & Cancellations

Need to modify or cancel your order? Contact us immediately. We can accommodate cancellations prior to shipment. Once an order has shipped, it must be processed through our standard return procedure.